Privacy Policy

Last Updated: 4th Feb 2024

Downlands Estate ("Company", "we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.downlands.co (the "Website") and use our services.

By accessing or using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, and any other information you voluntarily provide.
  • Non-Personal Information: Browser type, IP address, device information, and other technical details.
  • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to enhance your experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our services.
  • To process payments and transactions.
  • To improve our Website and user experience.
  • To communicate with you regarding updates, promotions, and customer support.
  • To ensure security and prevent fraud.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

  • Service Providers: With trusted third-party vendors who assist in operating our Website and services.
  • Legal Compliance: If required by law, to respond to legal requests, or to protect our rights.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We use cookies to:

  • Recognize and improve user experience.
  • Analyze website traffic and trends.
  • Provide personalized content and advertisements.

You can manage your cookie preferences in your browser settings.

5. Data Security

We implement security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Update: Request access to or update your personal information.
  • Delete Data: Request deletion of your personal information.
  • Opt-Out: Unsubscribe from marketing communications.

To exercise your rights, contact us at experience@downlands.co.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Last Updated" date. Your continued use of our Website after any changes constitutes acceptance of the updated policy.

9. Contact Us

For any questions regarding this Privacy Policy, please contact us:

Email: experience@downlands.co
Address: Downlands Estate, Liphook GU30 7RD